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Relief Client Care Worker

POSITION(S):           Relief Client Care Worker

LOCATION:                Men’s Shelter

Na-Me-Res (Native Men’s Residence), located in Toronto, is a diverse, multi-service organization.  It offers a 71-bed men’s shelter, transitional shelter and delivers a distinct package of outreach services to people who are homeless.

MAIN FUNCTION:

As a Client Care Worker you will work in partnership with other members of the Client Care Team support the delivery of assisting and supporting clients to develop a plan which will address their physical, mental, emotional and spiritual needs.

DUTIES AND RESPONSIBILITIES:

  • Assists in Care Plan delivery
  • Perform intake, provide information on policies & guidelines/responsibilities etc.
  • Assist with complaints and appeals process
  • Ensuring safety and well being of clients
  • Assisting clients address any immediate needs, e.g. hygiene, medical, emotional, etc
  • Coordinate ongoing client housekeeping activities
  • When required assist in crisis management and de-escalation of conflicts abiding by protocols and reporting requirements
  • Assist with maintenance duties as required
  • Completes necessary documentation in an accurate and timely manner
  • Any other duties that may be required

SKILLS REQUIRED:

  • Ability to work under pressure
  • Good written, oral and communication skills
  • An understanding of the circumstances & issues affecting client group
  • Knowledge of Native traditions and culture
  • Ability to use Microsoft Office software and experience working with a database system
  • Ability to work in a team environment
  • The successful candidate must provide and pass Police reference check as a condition of employment
  • Sound knowledge of community agencies and resources
  • Experience of working in the non-profit/charitable sector

Na-Me-Res encourages applications from all qualified persons. We thank all applicants however only those selected for an interview will be contacted.

CLOSING DATE: open until filled

(Hand delivered applications will not be accepted)

A resume and cover letter can be mailed, faxed or emailed to:

Human Resources
26 Vaughan Road, Toronto, ON M6G 2C4
Fax #:            (416) 652-3180 / Email: [email protected]

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